Refund and Returns Policy

(Inclusive to OneFitnessOne Instructors and Trainers)


All products purchased fromOneFitnessOne are sold on a "No Return Basis", so please choose carefully. We offer a return policy on products that are "Dead on Arrival", "Damaged in Transit" or "Incorrectly Shipped". Details of our "No Return Basis", "Dead on Arrival", "Damaged in Transit" and "Incorrectly Shipped" policies are provided below.

Unless otherwise specified, the rights and benefits set out in this Returns Policy are additional to all conditions, warranties, guarantees, rights, remedies and other terms expressed or implied under any manufacturer’s warranty. Details of our manufacturer’s warranty returns policy are set out below.

Nothing in this Returns Policy excludes, or purports to exclude, any warranties or conditions expressed or implied by the Trade Practices Act 1974 (Commonwealth) or any other applicable legislation, that cannot be (or have not been) excluded by agreement. This Returns Policy must beread subject to such warranties and conditions, and all references in this Returns Policy to "statute" refer to statutory provisions that cannot be (or have not been) excluded by agreement.OneFitnessOne HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

This Returns and Refund Policy forms part of, and is to be read in conjunction with,OneFitnessOne’ Delivery and Privacy Policies.OneFitnessOne may, at its sole option, revise any part of this Returns and Refund Policy from time to time without notice. Prices and availability are subject to change without notice. Typographical, product description, pricing, images and other errors are subject to correction, even after orders and/or payment are accepted.

OneFitnessOne does not guarantee product compatibility. Under certain circumstances, products will not be eligible for return, and not all products that are eligible for return are to be returned toOneFitnessOne. Carefully review all return policies (below) before making your purchase. Shipping charges may apply and are not refundable, except as otherwise provided under this Returns Policy, manufacturer’s warranty or other contract or statute.

If you still have questions after reading our Returns Policy, please do not hesitate to contact theOneFitnessOne team.


All goods to be returned, whether defective or not, will require a Return Authorisation Number before they can be returned. To obtain a Return Authorisation Number, please contact theOneFitnessOne team.

You will need to supply the following information, most of which will be on your packing slip or invoice before we can issue a Return Authorisation Number:

• Name and contact details of original purchaser • Our order number • Part number of product to be returned • Date on packing slip or invoice • Reason for return • Your name and contact details

Each Return Authorisation Number is only valid for one (1) product and must match the product authorised for return. Return Authorisation Numbers are only valid for 7 days, so we must receive the returned product within this period; otherwise, the return may not be accepted if it is returned as "Unopened Product".

It is the responsibility of the customer to ensure that all products are suitably packaged in order to prevent damage during return shipping. The customer must not write on or attach labels to the product being returned; otherwise, the return may not be accepted if it is returned as "Unopened Product". A copy of the original packing slip or invoice, or other proof of purchase, must be included with the returned product. If such proof of purchase is not provided, we may only be able to offer a replacement product, or a refund.

The Return Authorisation Number should be clearly visible on the outside of the product-shipping carton and addressed to the following address (unless otherwise directed):

OneFitnessOne - Returns

2.1 Faulty Product

In the event that the product you have received is faulty on receipt or develops a fault, you may be able to return it under one of the "Dead on Arrival Product" or "Damaged in Transit Product" procedures above. Please note that events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return.

In such cases, the manufacturers warranty may also apply. Please refer to the procedures below in relation to manufacturers’ warranties.

2.2 Manufacturers Return Policy Product

If manufacturer offers to accept opened product for return, then we will honour the manufacturer’s returns policy where it involves us as the retailer.
The manufacturer’s returns policy will direct you to either:

• return the product directly to the manufacturer, its agent or a third party service provider; or • return the product to the retailer from whom the product was originally purchased.

If the manufacturer directs you to return the product to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturer’s returns policy. The manufacturer will then organise any refund, repair or replacement payable under the policy.

If the manufacturer directs you to return the product to us as the retailer, then you should contact theOneFitnessOne team at least 7 days before the expiration date specified by the manufacturer; otherwise, the return may not be authorised in some circumstances.

You will be issued with a Return Authorisation Number in accordance with the above procedures, but you should specify that the goods are being returned under the manufacturer’s returns policy. You should also provide any additional information that may be required under the manufacturer’s returns policy.

Where possible (and to the extent consistent with the manufacturer’s returns policy),

• You will need to package and address the product for return in accordance with the above procedures; and
• You will need to arrange for return delivery of the product toOneFitnessOne at the address listed in the above procedures.

OneFitnessOne will not pay or reimburse any costs associated with a customer-organised shipment unless it agrees to do so or is required to do so under this Returns Policy. The product should be received by our warehouse within the period specified by the Manufacturer; otherwise, the return may not be authorised in some circumstances. For products which are validly returned under manufacturers return policy, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery.

If the product has not been validly returned under manufacturer’s return policy (or any other policy described in this Returns Policy), it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice. Please note that events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return.

2.3 Opened Product

We will not accept any opened product for return unless the product is returnable under the express terms of this Returns Policy, or under manufacturer’s warranty or other contract or statute. Examples of conditions under which we would accept opened product are:

• "Dead on Arrival" or "Damaged in Transit" product. • Product which develops a fault due to a cause occurring prior to purchase. • Product that could be considered to be not of merchantable quality. • Product that fails to perform to the manufacturer’s specifications. • Product that fails to perform as advertised.

Please note that events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return.


For each online order, you must pay: the applicable price for the relevant goods confirmed by OneFitnessOne; and the delivery and handling fee specified on the web site at that time.

For each offline order or quantity-based order, we will advise you of total order amount before the order is processed and then negotiate the most appropriate payment method. Your order and credit card details are safe and secure. We do not accept or store any credit card details. Credit card information is provided directly to Secure Pay Secure Payment Gateway. Secure Pay use encoded Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet.

At this stage we can only accept payments using the methods stated in the Orders & Payment section of this web site.

We are unable to accept COD charges.

Payment must be cleared before the goods are dispatched.

We reserve the right to request additional information under certain circumstances to ensure the security of our customers credit card details and to ensure we are not the victims of credit card fraud. If you place an order by credit card you may be requested to supply additional identification to validate your identity before the order is processed.


Our comprehensive delivery policy is available by clicking here.


You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify OneFitnessOne Australia in connection with any use (whether authorised or unauthorised) of your user name or password. OneFitnessOne may suspend or cancel your account at any time without prior notice.

Under this agreement you are not allowed to re-sell, re-hire, lend, copy, transfer by any electronic means (Internet - EMail - MP3 - IPOD - Website upload and or download) site.

Materials remain the copyright of OneFitnessOne. They are never to be re-sold, if you give up teaching for OneFitnessOne you can resell the product back to us at the original sale price.

Goods and services are not transferable.s

No part of the refund poliy is changeable. Unless specified by OneFitnessOne.

Please refer to the Privacy Statement regarding OneFitnessOne Privacy Statement.

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